Welcome To Our FAQs Page!
Here, you'll find answers to common questions about Serve the People. If you can't find what you need, contact us via chc@servethepeoplechc.org or (714) 352-2911 further help!
General
To schedule an appointment with us, please call (714) 352-2911 and our friendly Patient Services Team will assist you.
If running late to your appointment without notice, a 10-minute grace period is allowed before making it a “No-Show” appointment. If your appointment is marked as a “No-Show”, our Patient Services Team will work with you to reschedule your appointment.
After three “No-Show” appointments, our Patient Services team will no longer automatically reschedule your appointment. You will need to call to find a new time with your provider.
If you’re running late to your appointment, please call us at (714) 352-2911 as soon as possible. Please provide your name, appointment time, your provider’s name so that we can communicate your arrival time to your care team.
Our new location in Orange offers comprehensive vision and medical services. It's located at 293 S. Main Street, Suite #100, Orange, CA 92868.
Insurance
We proudly accept Medi-Cal, Blue Cross Blue Shield, Anthem, United Healthcare, and all other major insurance providers. Please contact your insurance provider directly to ensure that we are in-network for you.
You do not need to have insurance to be seen at Serve the People. Instead, we will use our Sliding Fee Scale Program to determine the cost of care.
Our Sliding Fee Scale Program allows qualifying patients to receive medical, dental care, and optometry care at a lower cost. Your eligibility for this program must be renewed annually. You can view our Sliding Fee Scale here.
That is correct! We have a team of Healthcare Navigators available to help you apply for Medi-Cal, Covered California, CalFresh, and CalWORKS. To schedule an appointment with them, please call us at (714) 352-2911. When coming to your appointment, please bring proof of income, your birth certificate, proof of address, and personal identification.
No, your immigration status does not matter when applying for Health Insurance like Medi-Cal.
Payment
You can pay for your appointment and other care with cash, debit, or credit card. We do not accept personal or cashier’s checks.
If you can’t pay for your appointment, please see the front desk staff and we will accommodate you.
Providers
Our providers represent a variety of skill levels and expertise. The providers on our Medical team are made up of medical assistants, registered nurses, physician assistants, and medical doctors. Our Dental team is composed of registered dental assistants, hygienists, and dentists. Optometrists and opticians power our Vision team. Finally, our Behavioral Health team are associate clinical social workers (ACSWs) and licensed clinical social workers (LCSWs).
To help make the most of your appointment, we recommend coming prepared with any information you’d like to share with your provider. Some helpful things to think about are how long you’ve been experiencing symptoms, which medications you’re on, and any questions you’d like to ask.
Services
We currently offer medical, dental, vision, and behavioral health services to our patients. Our pharmacy and other services are coming soon - stay tuned!
Our mobile medical, dental, and vision units frequently visit schools around Orange County, as well as shelters serving our unhoused neighbors. Schedules vary, but you can often find our teams at the locations below:
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Medical: Hub OC, Mental Health Associates of Orange County, and Casa Querencia
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Dental: Anaheim Rehabilitation Center, Hub OC, Salvation Army, and Bridges at Kraemer Place
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Vision: Someone Cares Soup Kitchen, Hub OC, Pathways of Hope, and Bridgers at Kraemer Place
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Hours of Operation
Our clinic is open Monday-Friday from 8 A.M. - 5 P.M. and Saturday from 8 A.M. - 4:30 P.M.
For any after-hours needs or questions, please give us a call at (877) 349-4797.
We observe the Memorial Day and Labor Day Holidays, meaning that we are completely closed on the observed Monday and some departments remain closed the following day. During the winter holidays, we are closed December 24, 25, and 26, as well as New Year’s Day.
For more information on which service lines are open after holidays, please call (714) 352-2911.